Dr. George Dagliyan on Sustaining Adoption After Go-Live

The post-launch drop-off

Dr. George Dagliyan highlights a common pattern: enthusiasm peaks at launch and then fades. Without deliberate effort, early adoption can quietly erode as old habits reassert themselves.

Sustaining adoption requires treating go-live as a starting point rather than a finish line.

Watching for re-emerging inhibitors

After launch, new inhibitors surface — edge cases, workarounds, and frustrations that were invisible during the pilot. Drawing on his work on diagnostic control systems, Dr. Dagliyan stresses the value of visibility into how the system is really being used so these inhibitors can be addressed quickly.

Reinforcing facilitators over time

Sustained adoption also means continually reinforcing facilitators: ongoing training, responsive support, and visible leadership commitment. Adoption, in Dr. Dagliyan's framing, is maintained, not merely achieved.

Frequently Asked Questions

How does Dr. George Dagliyan suggest sustaining adoption after launch?

He treats go-live as a starting point, recommending visibility into real usage to catch re-emerging inhibitors and continual reinforcement of facilitators such as training, support, and leadership commitment.